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SITU ART LIGHTING

Our Shipping & Return Policy

Our Shipping & Return Policy

SITU ART LIGHTING

Our Shipping & Return Policy

Shipping policy

All items are in stock and orders are processed within 1-2 business days from order placement unless noted otherwise with exception of weekends and the following holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Weekend (Thursday and Friday), and Christmas Day.  

Free ground shipping on all orders shipped within the United States. Delivery expected within 1-7 business days from ship date.

Expedited shipping options available at checkout and by request.  

International Shipping

International shipping available to all countries upon request by emailing us at info@situlighting.com

We offer $15 flat rate shipping to Canada via USPS / Canada Post as they charge lower brokerage fees than other carriers.  Shipping options via UPS will also be available at checkout.  

Your international order may be subject to brokerage, import duties, and taxes (including GST/HST/PST/VAT, etc), which are incurred once a shipment reaches your destination country at the discretion of your government and the carrier. Situ Lighting, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

You will receive tracking information via email when your order is shipped. Please allow 1-2 days for your tracking information to update as it moves through the system.

If you haven’t received your tracking information, please contact us at info@situlighting.com or 1-800-561-0492 and we will be happy to help.

Refunds, returns, and exchanges

You may cancel an order any time prior to shipment.

Refunds will be issued in the form of the original payment. If you paid using a gift code, the dollar value of any gift code will not be refunded or credited back if any or all of the merchandise is returned.

Refunds must be initiated within 30 days of your receipt of the order and received by us within 14 days of the authorization for the return.  Returns are subject to the process described below.  

Return Procedure. Return shipping will be deducted from Refund Amount.  You may cancel an order anytime prior to shipment. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your Product.

  • If you want to return a product within the first 30 days of your receipt, please e-mail us at info@situlighting.com and we will send you a prepaid shipping label.

Return Conditions. The following conditions also apply to Product returns:

  • Products shipped outside of the United States or Canada are not eligible for return.
  • Item should be well packaged and should arrive in new condition.  No refund will be provided for customer damaged items.  

Refund Amount.  A full refund, less any return shipping charges will be provided upon receipt and inspection of the returned product except as outlined below:

  • Returns for 10 or more items will be charged a 15% restocking fee in addition to outbound and return shipping charges incurred by Situ Lighting, LLC.
  • Refunds for orders shipping outside the contiguous United States, also known as the Lower 48, will be provided net of outbound and return shipping charges incurred by Situ Lighting, LLC.